Thank you for shopping with The Sneaker Store! We strive to provide you with high-quality sneakers and exceptional customer service. However, we understand that there may be situations where you need to return a product or request a refund. Please review our Terms And Conditions Policy below to ensure a smooth process.
1. Returns
1.1 Eligibility:
- We accept returns within 30 days of the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
1.2 How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@thesneakerstore.co.uk within 30 days of receiving your order.
- Provide your order number, the reason for the return, and any relevant details.
1.3 Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.
1.4 Inspection and Processing:
- Once we receive your returned item, it will be inspected for eligibility.
- Please allow 3-5 business days for the processing of your return after it is received.
- If the return is approved, a refund will be issued to the original method of payment.
2. Refunds
2.1 Eligibility:
- Refunds are issued for the purchase price of the item, excluding shipping costs.
- Refunds are processed for eligible returns or in cases of defective or damaged products.
2.2 Refund Process:
- Refunds will be processed within 3-5 business days of receiving the returned item.
- You will receive an email notification once the refund has been processed.
3. Exchanges
3.1 Product Exchanges:
- We currently do not offer direct product exchanges.
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items
4.1 Damaged or Defective Products:
- If you receive a damaged or defective item, please contact us at infor@thesneakerstore.co.uk within 7 days of receiving your order.
- Provide your order number, images of the damaged or defective item, and a description of the issue.
4.2 Resolution:
- We will provide instructions on how to return the damaged or defective item.
- A replacement or refund will be processed upon receiving the returned item.
5. Contact Information
If you have any questions or concerns about our Return and Refunds Policy, please contact our customer service team at info@thesneakerstore.co.uk.
+44 7752 755423
